Do You Have a Post-Peak Plan?

Do You Have a Post-Peak Plan?

Once again, we look down the hill of a post-peak season nearly upon us. The winter’s “peak” months traditionally generate about 60-65 percent of our year revenue … and during that time our mantra is, “Let the good times roll!” But then, there’s July through December –...
Is the Heart of Your Business Healthy?

Is the Heart of Your Business Healthy?

On Monday, February 25th at about 12:30 pm, I was having some strange, physical symptoms. I’d had them before but mostly ignored them, because they usually went away. After all, even at my “maturing age”, I am still an athlete, playing some 12-14 games of full-court...
Step away from the samples!

Step away from the samples!

With a new year comes the season for numerous trade events and some great opportunities to help your salon(s) be better – for many owners, 2012 was not a red letter year! Hopefully, the trauma of avoiding the “Fiscal Cliff” and battling all of our industry’s...
“The Age of Reason”

“The Age of Reason”

Ah… the wonderment of hiring new staff and the pure joy of seeing every new team member show up for their shift on time, cleaning rooms between sessions (not spending time on their cell phones or on Facebook!), spreading the word throughout the community about how...