by Jessica Kelley | Jan 1, 2013 | Farr Factor
Ah… the wonderment of hiring new staff and the pure joy of seeing every new team member show up for their shift on time, cleaning rooms between sessions (not spending time on their cell phones or on Facebook!), spreading the word throughout the community about how...
by Jessica Kelley | Dec 1, 2012 | Farr Factor
About 20 years ago, nationwide TV audiences were educated by force to the concept and definition of sexual harassment via the Anita Hill/Clarence Thomas Supreme Court confirmation hearings. The hearings were initiated to review the qualifications of Mr. Thomas to...
by Jessica Kelley | Nov 1, 2012 | Farr Factor
The number of times I’ve seen this and been a part of it over my last 44 years of managing people is beyond my “old person’s memory” – but suffice it to say, there are many salons and many salon chains that critically need new leadership. When it happens, when a new...
by Jessica Kelley | Oct 1, 2012 | Farr Factor
(The Bane of Salon Operation) Growing up with the Baby Boomers and working with the millennial generation, it’s fascinating to see the differences in worker values and mentality. We, the Baby Boomers, seem to think we’re the only ones with great work ethics and that...
by Jessica Kelley | Sep 1, 2012 | Farr Factor
The Salon Manager’s Guide to Promotion Want to get promoted? Be more valuable to your owner? Make more money and secure a great future? “Yes!” you say to all of the above. But it takes hard work and all or most of the following: Focus on priorities. Work not only on...
by Jessica Kelley | Aug 1, 2012 | Farr Factor
(Build Salon Profits From Your Top Line) If ever there was a business that rewarded a focus on topline revenues, it’s the indoor tanning business. On any salon retailer’s balance sheet, the fixed costs of tanning beds, location build-out and HVAC set-up can be...
